97hi FAQ — All your answers in one place

The most accepted document for identity verification at 97hi is the National ID Card (NID). A valid passport or driving licence can also be submitted. The document must be clear, not expired, and fully readable. When uploading photos, make sure all four corners are visible and there is no glare from lighting.

The verification process keeps every user's account protected from unauthorised access and ensures that your withdrawal funds reach the right person. It is a standard security measure — the same as what banks and mobile banking services do. 97hi is committed to ensuring fair play and safe transactions on its platform.

Yes, this is very important. The name registered on your 97hi account must exactly match the name on your bKash, Nagad, Rocket, Upay, or bank account. A name mismatch can hold up the withdrawal process. Enter your name carefully during registration.

97hi uses SSL encryption to keep all data secure. Uploaded documents are used only for verification purposes and are not shared with any third party. All information is handled securely in accordance with the privacy policy. Visit our privacy policy page for more details.

Teen Patti is a three-card game where each player receives three cards and the player with the highest hand wins. Andar Bahar is even simpler — one card is placed in the middle and you bet on whether the matching card will appear on the left side (Andar) or the right side (Bahar) first. Both games are available at 97hi with a live dealer.

Baccarat is actually very straightforward. You just need to decide whether to bet on the Player, the Banker, or a Tie. Two hands of cards are compared and the one whose total points are closest to 9 wins. The dealer handles the rules for drawing a third card, so you do not need to remember any complex rules.

97hi's live table games offer multiple tables to suit players with different budgets — from low-stakes tables all the way up to high-end VIP tables. The specific limits are clearly shown in each table's details in the game lobby, so you can choose the right table for your budget before you start playing.

Yes. 97hi's live casino runs fully in a mobile browser — no separate app download is needed. Log in directly from your smartphone or tablet browser and join a live dealer table. Keep a stable internet connection for the best experience.

In roulette, a spinning wheel has numbered slots and a small ball is released onto the wheel. Whoever has bet on the number or colour where the ball lands wins. You can place bets on a specific number, red or black, odd or even, and more. European roulette and other variants are available at 97hi.

97hi has two support channels. First, the site's live chat — the fastest option, which you can start directly from the page. Second, email: [email protected] — use email for more detailed matters. Bengali support is available through both channels.

Yes, the 97hi support team is active 24 hours a day, 7 days a week. Even if you have a problem at midnight or early morning, you can reach out via live chat or email — there are no fixed office hours.

Yes. The 97hi support team provides service in both Bengali and English. If you write in Bengali, you will get a reply in Bengali. Contact us in whichever language you are comfortable with.

To get your issue resolved quickly, have the following ready in advance: your account name or registered email, a brief description of the problem, the date or game where the issue occurred, and if it involves a transaction, the transaction ID or amount. This helps the team locate your issue faster.

97hi supports the most popular payment methods in Bangladesh. You can deposit using bKash, Nagad, Rocket, Upay and bank transfer (major Bangladeshi banks including Dutch-Bangla Bank, BRAC Bank, and Islami Bank). All methods are fast and secure.

First, log in to 97hi and select the deposit option. Choose Nagad as the payment method and enter the amount. Send the payment to the displayed Nagad number using your Nagad app or by dialling *167#. Once the transaction is complete, the funds are usually added to your 97hi balance within a few minutes.

97hi does not charge any additional fee on deposits. However, your mobile banking or bank account provider may apply their own transaction charges in some cases — this depends entirely on the relevant service provider's policy. Check the charge policy of your preferred method before depositing.

The minimum deposit amount at 97hi is ৳500 — and this rule applies to all payment methods. Whether it is bKash or bank transfer, you can deposit ৳500 or more using any method. Similarly, the minimum withdrawal amount is also ৳500.

The withdrawal process at 97hi is usually completed within 5 to 30 minutes. If account verification is done and all details are correct, the funds should arrive within this timeframe. Occasional short delays may occur due to banking system issues.

Volatility is the risk level of a slot. In a high-volatility game, big wins come less frequently but tend to be larger when they do. In a low-volatility game, smaller wins come more frequently. If you want to play for a long time and have your balance decrease slowly, a low-volatility game is a better fit. Choose high volatility if you are aiming for bigger wins.

Many slot games have a demo or free-play mode where you can play without real money. This helps you understand the game's features, rules, and bonus rounds ahead of time. Some games at 97hi can be previewed without logging in — but an account is required to play for real money and withdraw winnings.

On a small budget, the best approach is to choose low-volatility slots with a low minimum bet amount. This way less money goes out per spin and you can play for longer. Use the filters in the game lobby to check the minimum bet amount. Stick to your budget rather than being tempted to place large bets on games with high bonus features.

In progressive jackpot slots, a small portion of each bet is added to a large prize pool. The more players play, the bigger the prize grows. When a specific combination is hit or a bonus is triggered, one lucky player wins the entire jackpot. After it is won, the pool starts building again from zero.

RTP stands for Return to Player — it is a theoretical figure that shows how much of the total amount wagered a slot pays back to players over the long term. A higher RTP means the game takes a comparatively smaller cut. However, this is an average across thousands of spins, so the rate is not guaranteed in any single session. RTP is simply an informative guide when choosing a game.