97hi's Privacy Policy
Your personal information is completely safe with us. This policy explains how we collect, use, and protect your data.
97hi places the highest importance on the privacy of users in Bangladesh. This Privacy Policy ("Policy") describes what information is collected from you when you use the 97hi platform, how that information is used and stored, and what measures we take to protect your data.
By using our website and services, you agree to the terms of this Policy. If you do not agree with this Policy, we ask that you refrain from using our services. This Policy may change from time to time — you will be properly notified of any changes.
What Information We Collect
We may collect various types of information when you register on the 97hi platform and use our services. This information is collected for the purpose of providing a secure, orderly, and fair service.
1.1 Personal Identification Information
- Full name and date of birth (for age verification)
- Email address and mobile number
- National ID card or passport details (when identity verification is required)
- Current address
1.2 Financial Information
- Transaction details via bKash, Nagad, Rocket, Upay, or bank transfer
- Deposit and withdrawal history
- Mobile banking account number (partial, masked for security)
Important: We never store your full bank card number or password. Payment processing is always carried out through secure encrypted channels.
1.3 Usage Information
- Login time, session data, and device identifiers
- IP address and browser type
- Game play history and preference patterns on the platform
- Information collected through cookies and similar technologies
Use of Collected Information
97hi uses collected information only for the following legitimate purposes. Information is not used for any other purpose without your consent or a legal obligation.
2.1 Account Management and Service Delivery
Your information is used to create, verify, and maintain your account. It is also required for processing deposits, withdrawals, and bonuses.
2.2 Security and Fraud Prevention
Your information may be analysed to ensure platform security and to detect any unauthorised access or fraudulent activity.
2.3 Customer Support
When you contact us via 24/7 live chat or email ([email protected]), your account information is used to resolve issues quickly.
2.4 Compliance with Legal Obligations
Disclosing certain information to authorities where required to comply with applicable laws and regulations is part of our responsibility.
2.5 Service Improvement
By analysing your usage patterns, we work to improve the platform experience — such as adding new games or simplifying the payment process.
Information Sharing with Third Parties
97hi does not sell your personal information or share it with third parties for commercial purposes. However, sharing information may be necessary in certain situations.
3.1 Service Providers
We work with trusted service providers for payment processing (bKash, Nagad, Rocket, Upay, and bank transfer), cybersecurity, and technology services. These providers receive only the information necessary to carry out their specific functions and are bound to uphold our privacy standards.
3.2 Legal Requirements
In the case of a court order, a lawful request from a law enforcement agency, or another legal obligation, we may be legally required to disclose relevant information.
3.3 Responsible Gaming Programmes
Certain information may be used where necessary to protect users and maintain responsible gaming standards.
Security Measures for Your Information
97hi is committed to keeping your information secure at both the technical and organisational level.
4.1 Encryption and Secure Connections
Our platform uses SSL (Secure Socket Layer) encryption, which keeps all data exchanged between your browser and our servers secure. This prevents any third party from intercepting your transactions or personal information.
4.2 Restricted Access
Your information can only be accessed by staff members who need it for their work. All staff are bound by strict confidentiality agreements and receive regular cybersecurity training.
4.3 Data Retention Policy
Your information will be retained only for as long as necessary to provide the service. Some information may need to be kept for longer periods due to legal obligations.
4.4 Response to Security Breaches
Should a data security breach occur for any reason, we will immediately notify the affected users and the relevant authorities, and take swift action to mitigate any harm.
Cookies and Tracking Technologies
97hi uses cookies and similar technologies on its website. Cookies are small data files stored on your device that help improve your browsing experience.
5.1 Cookies We Use
- Essential cookies: To keep your login session active and ensure core functionality
- Functional cookies: To remember your language preferences and account settings
- Analytics cookies: To measure and improve platform performance
5.2 Cookie Control
You can control or delete cookies through your browser settings. Please note that disabling certain cookies may cause some platform features to not work properly.
Your Rights Regarding Your Information
As a 97hi user, you have certain important rights regarding your personal information.
6.1 Right to Access Your Information
You may request to know what information we hold about you at any time. Following a written request, we will provide you with that information within a reasonable time.
6.2 Right to Correct Your Information
If any of your information is incorrect or outdated, please contact us to have it corrected. We will make the necessary changes as quickly as possible.
6.3 Request to Delete Your Information
In certain circumstances, you may request that your personal information be deleted. However, it may be necessary for us to retain some information due to legal obligations or ongoing transactions.
6.4 Right to Object to Processing
You have the right to object to your information being used for specific purposes. To do so, send an email to [email protected] or speak with us via 24/7 live chat.
Protection of Minors
97hi provides services only to individuals aged 21 or above. We do not knowingly collect information from any minor.
If we become aware that a minor has registered on our platform or provided personal information, we will immediately close the relevant account and delete the collected information.
If a parent or any other person believes a minor is using our platform, please notify us immediately at [email protected].
Third-Party Services and Links
The 97hi platform may at times have connections to third parties such as payment gateways or technology service providers. These third parties have their own privacy policies, and 97hi is not responsible for their information collection and use practices.
We recommend that you read the privacy policy of any third-party service before using it.
International Data Transfers
Where necessary to provide our services, your information may be stored or processed on servers outside Bangladesh. In such cases, we ensure that your information enjoys the same standard of protection described in this Policy.
For international data transfers, 97hi follows established data protection standards and maintains appropriate agreements with all third-party service providers.
Changes to This Policy
97hi may update this Privacy Policy from time to time. For any significant changes, we will notify you via your registered email address or through a notice on the platform.
Continued use of the platform after any changes will be considered as your acceptance of the updated Policy. We therefore recommend that you visit this page regularly.
Contact Us About Privacy
If you have any questions, concerns, or requests regarding this Privacy Policy, please get in touch with us. Our support team is ready to help in both Bengali and English.
- Email: [email protected]
- Live chat: Available 24 hours a day, 7 days a week
After receiving your request, we will do our best to respond as quickly as possible. Your privacy matters greatly to us and we treat all your requests with the appropriate level of care.
Have more questions about us?
Find answers to common questions on our FAQ page or contact us directly.
View FAQ