97hi Responsible Gaming —
Safety with Enjoyment
Gaming is for entertainment — not for stress or problems. 97hi gives you the opportunity to play in a healthy and safe way, where you are always in control.
Why 97hi Values Responsible Gaming
97hi believes that online gaming is an entertainment — not a financial solution for life. The mental and financial wellbeing of every player on our platform is our highest priority. That is why we put control tools in players' hands from the very start — so that a moment of fun never turns into a burden.
Every decision is yours. 97hi only makes sure you have the right information and the necessary tools to make those decisions. Deposit limits, temporary breaks, or full self-exclusion — you can manage all of it directly from your account.
On this page you will find: the core principles of responsible gaming, how to recognize warning signs, and a full overview of the protection tools available at 97hi. If you or someone you know is having difficulty with online gaming, you are not alone — our support team is always here for you.
Stay in Control — Always
Set Deposit Limits
You can set a maximum daily, weekly, or monthly deposit amount. Once a limit is set, it takes effect immediately. If you want to increase a limit, a specific waiting period applies — this helps prevent decisions made in the heat of the moment.
Session Time Limits
Set a maximum time for each gaming session. When the time is up, the system will automatically remind you to take a break. Taking breaks is the most effective way to keep gaming enjoyable.
Time-Out Feature
Take a temporary gaming break from 1 day up to 6 weeks. During this time your account remains active but you will not be able to play any games. Take the opportunity to reassess.
Self-Exclusion
If you feel gaming is affecting your life negatively, activate self-exclusion for 6 months, 1 year, or permanently. This decision takes effect immediately and cannot be reversed until the period ends.
21+ Age Confirmation
97hi strictly provides services only to those aged 21 and above. Age verification is mandatory at registration. Keeping minors protected from gaming is our responsibility.
24/7 Support Team
If you have any concerns about gaming, contact our Bengali and English-speaking support team — anytime, via live chat or email. Our goal is support, not judgment.
How to Recognize Problematic Gaming?
It is important to be aware before gaming becomes a problem. If any of the signs below apply to you, take a temporary break or speak with our support team.
Pay attention to these signs
- A tendency to bet more to try to recover money that has been lost
- Losing focus on daily tasks because your mind is on gaming
- Hiding gaming expenses from family or friends
- Spending beyond your set budget, or playing with borrowed money
- Feeling restless, irritable, or low when not playing
- Repeatedly failing when trying to cut back or stop gaming
- Continuing to play while neglecting work, studies, or family responsibilities
These signs are not proof of weakness — they are signals that it is time to seek help. 97hi's support team is with you at any moment.
Steps to Activate Protection Tools
Log in to your account
Log in to your account at 97hi and go to the profile menu.
Open the "Responsible Gaming" section
In your account settings, look for the "Responsible Gaming" option.
Choose the tool you need
Deposit limits, session limits, time-out, or self-exclusion — select whichever you need.
Confirm the limit
Confirm your chosen limit — it will take effect immediately.
Contact support
If you cannot find the settings or need additional help, let us know via live chat or email.
Core Principles of Healthy Gaming
Set your budget first. Before you start gaming, decide the maximum amount you will spend today. If that amount is lost, stop — do not try to recover it.
Stick to your time. Set aside a specific time for gaming. When it is over, turn your attention to other things — rest, family, or a hobby.
Don't make decisions in the heat of the moment. Increasing your bets out of anger or frustration after a loss is the most harmful habit. Always play with a clear head.
Gaming is not your only source of enjoyment. Keep other pleasures and goals in your life. If gaming becomes the main part of life, it is time to reassess.
Do not play when drinking or tired. Decisions made when you are mentally or physically drained are often the wrong ones.
Let someone close to you know. Gaming is not something to hide. Let someone you trust know you enjoy gaming — they can help you keep healthy boundaries.
Our Commitment to Protecting Children and Teenagers
97hi is only for those aged 21 and above. To prevent violations of this age limit, we verify age at registration and reserve the right to request additional identification in suspicious cases.
If there are children or teenagers in your household who use your devices, take some precautions:
Keep your password secure
Never leave your gaming account password within reach of children. Use a strong and unique password.
Lock your device
Do not leave your device unattended while logged in to a gaming app or browser. Log out when you are done.
If You're Struggling, You Are Not Alone
If you feel gaming is becoming a problem for you, reach out to us without delay. There is no fear of judgment or consequences — only support.
Our support team is trained in responsible gaming. They will help you activate self-exclusion, deposit limits, or other protection tools — and can also point you toward professional support if needed.
Remember: asking for help is an act of courage. 97hi is always with you.
Responsible Gaming Q&A
Self-exclusion is longer-term — 6 months, 1 year, or permanent. During this period, requests to reopen your account will not be accepted. If gaming has become a serious problem, self-exclusion is the appropriate choice.
Play safely, enjoy the fun
May your gaming experience at 97hi stay healthy and enjoyable — use the protection tools and play responsibly.